Refund policy
Returns
You have 14 days from the day your order arrives to request a return. Orders with custom branding, such as added logos, names or engraving, are final sale and cannot be returned or refunded. A personalized greeting card does not affect your ability to return an order.
To be eligible, the gift box must be unused and in its original packaging, with all food, bath and body items sealed and unopened. Because our boxes contain consumable and personal care items, we cannot resell anything that has been opened.
To start a return, email us at hello@giftofbliss.com with your order number. If your return is approved we will send instructions and the return address. Returns must be postmarked within 7 days of approval. Items sent back without an approved return request cannot be accepted or refunded.
Return shipping is paid by the customer unless the return is due to our error. Original shipping charges are not refunded.
Damaged, defective or incorrect items
Please check your order when it arrives. If anything is damaged, defective or incorrect, email us at hello@giftofbliss.com within 7 days with photos of the item and the shipping box. We will replace it or refund you, whichever you prefer. You will not pay return shipping, and in most cases we will not ask you to send anything back.
Lost or undelivered packages
If tracking shows your package as delivered but you cannot find it, contact us within 7 days and we will help you file a claim with the carrier.
Orders returned to us because of an incorrect or incomplete address can be reshipped once the correct address is provided. The cost of reshipping is the customer’s responsibility. Please double check the recipient’s address at checkout, especially when sending a gift directly.
Cancellations and changes
Orders can be cancelled or changed at no charge within 12 hours of being placed, as long as the box has not been assembled. After that we may not be able to make changes, since every box is packed by hand.
Items we cannot accept
Gift cards are final sale.
Opened food, bath or body products cannot be returned, for health and safety reasons.
Corporate and bulk orders follow this policy except where your order agreement says otherwise. Where the two differ, the terms agreed at the time of purchase apply.
Exchanges
The fastest way to get what you want is to return the original item and place a new order once your return is approved.
Refunds
We will email you once we have received and inspected your return and let you know whether it was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.
If 15 business days have passed since we approved your refund and you have not received it, email us at hello@giftofbliss.com.
Gift orders
Returns and refunds can only be requested by the person who placed the order. If you received a Gift of Bliss box as a gift and something is wrong with it, contact us and we will work with the purchaser to make it right.